FWD Tapp

Tapp App is FWD Insurance's main consumer application for accessing and monitoring their insurance policies. They can view their policies, monitor investments and pay their premiums using the application.

FWD Tapp

Tapp App is FWD Insurance's main consumer application for accessing and monitoring their insurance policies. They can view their policies, monitor investments and pay their premiums using the application.

How we unboxed
the problem

We redesigned the app to bring to life FWD’s promise of
convenience and innovation for its clients.

We redesigned the app to bring to life FWD’s promise of convenience and innovation for its clients.

How we Tech It Forward

FWD Tapp is the highest-rated insurance app in the Philippines.

We made FWD’s vision of changing how Filipinos do insurance
with a “one tapp app”. The approach is to enable app
personalization, and put an intuitive interface for customers to
appreciate the value of their policy more, and empower them to
manage their investments.

We made FWD’s vision of changing how Filipinos do insurance with a “one tapp app”. The approach is to enable app personalization, and put an intuitive interface for customers to appreciate the value of their policy more, and empower them to manage their investments.

How we unboxed
the problem

We redesigned the app to bring to life FWD’s promise of
convenience and innovation for its clients.

We redesigned the app to bring to life FWD’s promise of convenience and innovation for its clients.

How we Tech It Forward

FWD Tapp is the highest-rated insurance app in the Philippines.

We made FWD’s vision of changing how Filipinos do insurance
with a “one tapp app”. The approach is to enable app
personalization, and put an intuitive interface for customers to
appreciate the value of their policy more, and empower them to
manage their investments.

We made FWD’s vision of changing how Filipinos do insurance with a “one tapp app”. The approach is to enable app personalization, and put an intuitive interface for customers to appreciate the value of their policy more, and empower them to manage their investments.

How we unboxed
the problem

We redesigned the app to bring to life FWD’s promise of
convenience and innovation for its clients.

We redesigned the app to bring to life FWD’s promise of convenience and innovation for its clients.

How we Tech It Forward

FWD Tapp is the highest-rated insurance app in the Philippines.

We made FWD’s vision of changing how Filipinos do insurance
with a “one tapp app”. The approach is to enable app
personalization, and put an intuitive interface for customers to
appreciate the value of their policy more, and empower them to
manage their investments.

We made FWD’s vision of changing how Filipinos do insurance with a “one tapp app”. The approach is to enable app personalization, and put an intuitive interface for customers to appreciate the value of their policy more, and empower them to manage their investments.

A refreshed Tapp, ready for your customers!

Welcome to FWD Tapp!

Your one-tap insurance app.

UX Strategy

Refresh the look and feel of the app
Add dynamic elements for personalization
Help customers appreciate the value of their policy through a more intuitive interface
Make it easy for customers to manage their investments

+66 NPS Score

After our redesign, FWD Tapp was rated #1 in both the Apple Store and Google Play.
  • Discover fund performance comparison
  • Explore all-new informative dashboard
  • Easy access to communications channel

UX Strategy

Refresh the look and feel of the app
Add dynamic elements for personalization
Help customers appreciate the value of their policy
through a more intuitive interface
Make it easy for customers to manage their investments

Refresh the look and feel of the app
Add dynamic elements for personalization
Help customers appreciate the value of their policy through a more intuitive interface

Make it easy for customers to manage their investments

+66 NPS Score

After our redesign, FWD Tapp was rated #1 in both the
Apple Store and Google Play.

After our redesign, FWD Tapp was rated #1 in both the Apple Store and Google Play.

  • Discover fund performance comparison
  • Explore all-new informative dashboard
  • Easy access to communications channel